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Perguntas Frequentes

S-Alerta Cidadão
Via the link: https://s-alerta.pt/cidadao/en

a) To access information on the isolation of positive cases and quarantine of direct contacts;

b) To register persons who had direct contact with a positive case, so that they can undergo a Rapid Antigen Test on the 5th day (free of charge), in the case of non-vaccinated persons or with incomplete vaccination (without the booster dose);

c) To obtain the following documents:

- Recovery Certificate (valid for positive COVID-19 cases). This document is issued after isolation, if the person does not have symptoms. On the 6th day, the person receives an SMS with a PIN which will allow for access to this document.

If you do not receive this document automatically, you can request it via the “CONTACT-US” section of the S-Alerta Cidadão platform.

- Temporary Incapacity Certificate (Sick leave for recovered COVID-19 cases). If you need to obtain this document, you must access the “CONTACT-US” area (Available in S-ALERTA CIDADÃO), select your municipal area of residence and indicate the following data: NAME; HEALTH NUMBER; SOCIAL SECURITY IDENTIFICATION NUMBER (NISS); INDICATION OF THE ISOLATION PERIOD.

This document may also be requested for assistance to a minor child or grandchild (up to 11 years old) following a positive test for COVID-19.

- claration of Prophylactic Isolation Isolation In view of the new measures, as of the 1st of February, the Declaration of Prophylactic Isolation will no longer be issued as the isolation of contacts has ended.

To register, you need to (1) enter the health number of the person with whom you had contact (health number found on the back of the Citizen Card), and (2) enter the “PIN” you received in the message (mobile phone) which contained information of the positive result from the Health Authorities.

No. The S-Alerta Cidadão features are also available to visitors/tourists.

a) Via the link: https://s-alerta.pt/CIDADAO/

b) When identifying visitors/tourists, the HEALTH number, ID or PASSPORT number will allow you to access the tool's features;

Isolation of positive cases and quarantine of contacts

With the rules in effect as of the 1st of February 2022, there are two situations:

(1) Positive Cases, which always require isolation. They do not test for COVID-19 to resume normal activity.

(2) Contacts with a positive case who, regardless of age or vaccination status, do not isolate.

(2.1) Citizens with complete vaccination (with booster dose – 3 doses of vaccine) who have had contact with a positive case do not undergo isolation nor a rapid antigen test on the 5th day;

(2.2) Non-vaccinated or persons with incomplete vaccination who have had contact with a positive case do not isolate, but perform a rapid antigen test on the 5th day. In this case, it is important to remember that these persons must ensure that the positive case, with whom they had contact, register their data on the S-Alerta Cidadão platform.

You should remain in isolation for at least 5 days.

If there are no symptoms, on the 6th day you can resume your essential activity, complying with the rules in force. The use of a mask is mandatory, for 5 more days, in all contacts with other people. You should avoid contacts and social gatherings

If you continue to have symptoms, you must remain in isolation until the symptoms disappear.

It is very important to register the people you had direct contact with, on S-Alerta Cidadão.

You do not isolate, regardless of age or vaccination status.

If you have already had three doses of the COVID-19 vaccine, you do not isolate nor perform a rapid antigen test on the 5th day. The use of a mask is mandatory, for 10 days, in all contacts with other persons.

If you do not have a complete vaccination scheme (with a booster dose), you do not isolate, but get tested on the 5th day. The use of a mask is mandatory, for 10 days, in all contacts with other persons.

From the 25th of January, children abide to the same rules as for adults.

Children who test positive, regardless of their age, at any level of education, including Nurseries and Kindergartens, abide to the same rules as for adults.

A child who tests positive for COVID-19, stays in isolation for 5 days and, if he does not have symptoms, on the 6th day he resumes school activity.

According to the new rules in force as of the 1st of February, all persons who have had contact with a positive case in the various contexts (for example, family and school), do not isolate, regardless of age and vaccination status, including the children.

a) Respect the previous recommendations.

b) Comply with general preventive measures.

c) Pay attention to the recommended vaccination scheme according to age. If your family member does not have the complete vaccination, he/she should perform a rapid antigen test on the 5th day.

The same guidelines apply to visitors/tourists as those to residents.

The isolation of positive cases begins on the day when the person receives a positive test result for COVID-19.

From the 1st of February, contacts with positive cases do not isolate.

The use of a mask is mandatory, for 10 days, in all contacts with other persons.

If at any time you have symptoms associated with COVID-19 – FEVER equal to or greater than 38º, regardless of your vaccination status, you can request a free rapid antigen test at one of the Adhering Posts. Click here to request.

Non-vaccinated persons or those with incomplete vaccination, who have had contact with a positive case, do not isolate but undergo testing on the 5th day. (In this case, it is not necessary to request a test, as a PIN is sent by message).

Persons with complete vaccination (with booster dose – 3 doses of the vaccine) who have had contact with a positive case, do not isolate nor test on the 5th day.

No. Self-tests are not valid for a diagnosis. If you have a positive self-test, you must validate it with a rapid antigen test at one of the adhering posts.

If at any time you have symptoms associated with COVID-19 – FEVER equal to or greater than 38º, regardless of your vaccination status, you can request a free rapid antigen test at one of the Adhering Posts. Click here to request the test.

You must contact the SRS24 line (800 24 24 20). This line is dedicated to these situations.

Persons who test positive for COVID-19 will receive daily information and guidelines from the Health Authorities, by message (mobile phone).

Further doubts can be clarified preferably through the following e-mail: saudepublica.drs@madeira.gov.pt.

No. After recovering from COVID, you do not need to be tested during the next 3 months. During this period, you should only undergo testing if you have symptoms.

Positive cases, identified as from the 7th of January, are sent a link by SMS (to the mobile phone) after the isolation period, through which the recovery certificate can be accessed.

After isolation, if you do not receive the link on your mobile phone, you must consult the “CONTACT-US” area (Available on S-ALERTA CITADÃO), select your municipal area of residence and make your request, including the following data: NAME; HEALTH NUMBER; SOCIAL SECURITY IDENTIFICATION NUMBER (NISS); INDICATION OF THE ISOLATION PERIOD.

Follow the recommendations by the Health Authorities. Be a true Public Health Agent.